By purchasing physical merchandise (such as apparel or mugs) from the official FoodExpress Webstore, you agree to the following policies:
Order Processing Notice: FoodExpress items are custom made-to-order. We implement a 2 to 3 business day holding period (Monday–Friday) after checkout to allow your payment to clear before submitting the order to our supplier. Please allow up to 20 days total for your custom items to be fabricated, packed, and passed along to Courier. By purchasing, you agree to this processing timeline.
EU Right to Withdraw: Customers residing in the European Union (EU) have a legal right to withdraw from their purchase within 14 days of delivery. For custom or made-to-order merchandise, limitations may apply under applicable consumer laws. To exercise your right to withdraw, requests must be submitted exclusively through our official online form at https://shop.foodexpressbot.com/pages/withdrawal-form
Shipping & Accuracy: You are entirely responsible for providing accurate shipping and billing details at checkout. FoodExpress is not responsible for items lost or delayed due to incorrect address entry.
